C o n v e r g e S o l

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Overview

The value of technology solutions is intricately tied to their ability to address specific business challenges. To effectively achieve this, a strong customer orientation, deep understanding of business processes, familiarity with end users' needs, and a profound grasp of the relevant technology are imperative. This is precisely where support and operations come into play, differentiating between functional software and a genuinely successful product. Contemporary operations entail cohesive collaboration with all stakeholders—business, IT, and operations—yielding a synergistic approach. In this collaborative space, technology solutions are honed, refined, and aligned with business goals. The confluence of customer focus, business knowledge, technological expertise, and stakeholder cooperation paves the way for technology to not only solve problems but also drive comprehensive business triumph.

Operation Solution Overview

Our Capabilities

Identify

Identify

Determine the goals of operations, engaging all the stakeholders to build consensus towards shared goals

Define

Define

Key metrics and KPIs with foucs on business outcomes, financial metrics, customer journeys and employee engagement

Deliver

Deliver

Build a world class operations function applying agile practices, integrating DevOps principles and automating the envision to delivery pipeline.

Some of the tangible action items include:

Construct a strong and reliable version control ecosystem to manage code and revisions effectively.

Implement effective code review processes to enhance quality, collaboration, and knowledge sharing among team members.

Automate unit testing and other downstream tests like integration and regression testing with framweowrks such as Selenium, LoadRunner

Evaluate packaging and deployment methods for the product/project to ensure seamless and efficient delivery.

Organize support teams into swarms or traditional tiers (level 1, 2, 3), utilizing DevOps principles for continuous delivery.

This ongoing process optimizes operations through constant process assessment and improvement.

Our Process for Your Success

Discover

Identify and understand customer needs and requirements

Planning

Strategize and outline the approach for service delivery

Designing

Create preliminary versions or models to visualize and refine the service

Development

Execute the planned service design and bring it to fruition

Testing

Assess the service for functionality, reliability, and user satisfaction

Delivery

Provide the finalized service to customers or end-users

Maintain

Sustain the service by providing ongoing support, updates, and improvements

Feedback

Gather input and insights from customers to enhance future iterations of the service

Our Delivery Process

Agile is an iterative method for streamlining software development and project management. Cross-functional teams must work together in sprints to speed up the process and reduce errors. collaboration on specific tasks, self-organization, and goals with a desire for less supervision. This strategy checks the functionalities of the product at every step while continuously improving on the constant feedback. Ultimately, this results in the delivery of value-based, high-performing, flexible goods for greater engagement.

agile methodology

Our Tech Stack

JavaScript-Logo
JavaScript
React-Logo
ReactJS
Angular-Logo
Angular
Vue-Logo
Vuejs
Bootstrap-Logo
Bootstrap
jQuery-Logo
JQuery
JSP-Logo
JavaServer Page
JSF-log
JavaServer Faces
Dotnet-Core-MVC
.Net Core
C Sharp
C Sharp
NodeJs-Logo
Node.js
Python-Logo
Python
Java
Java
Struts
Struts
Spring
Spring
JasperReports-Logo
Jasper Reports
Scala Logo
Scala
JDO Logo
JDO
Hybernate Logo
Hybernate
MS-SQL-Logo
MS SQL Server
MS-SQL-Server-Logo
MySQL
PostgreSQL
Oracle-Logo
Oracle
MongoDB-Logo
MongoDB
Azure-Logo
Azure
AWS-Logo
AWS
GCP-Logo
GCP
Git-Logo
Git
GitHub
GitHub
GitLab
GitLab
Jenkins-Logo
Jenkins
Docker-Logo
Docker
Kubernetes-Logo
Kubernetes
Ansible-Logo
Ansible
Salesforce-Logo
Salesforce
Sales Cloud
Sales Cloud
Marketing Cloud
Marketing Cloud
Service Cloud
Service Cloud
Community Cloud
Community Cloud
Health Cloud
Health Cloud
Pardot
Pardot
Financial Services Cloud
Financial Services Cloud
Force.com Platform
Force.com Platform
Field Service Lighting
Field Service Lighting
Selenium-Logo
Selenium
Appium-Logo
Appium
JMeter-Logo
JMeter
LoadRunner-Logo
LoadRunner
UFT-Logo
UFT
Cypress-Logo
Cypress
Apache Tomcat Logo
Apache Tomcat
JBoss Logo
JBoss
Weblogic logo
Weblogic
webshere-logo
Websphere
Relativity-one
Relativity
Salesforce-Logo
Salesforce
Elastic-Search-Logo
Elasticsearch
cognitive-service
Cognitive Service
Auth0
Auth0
Plaid-Logo
Plaid
Stripe-Logo
Stripe
Glassdoor-Logo
Glassdoor
Facebook-Logo
Facebook
Postman-Logo
Postman
Fluency-Logo
Fluency
Hangfire-Logo
HangFire
Mapbox-Logo
MapBox
NetSuite-Logo
NetSuite
ssnc-advent
SS&C Advent
Bloomberg-Logo
Bloomberg

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Office Locations

India Ahmedabad, India +91 77780 59923

USA New York, USA +1 212.899.5148

USA Princeton, USA +1 732.516.8233

Awards & Certifications

Awards and Certificate